Frequently Asked Questions

The products

Will a no-drill fitting really hold on my wall?
Adhesive pads and suction cups need a surface that is smooth, clean and dry: glazed tile, glass, an acrylic shower panel, a sealed worktop. They will not hold on textured paint, wallpaper, bare plaster or grout lines. Press the fitting onto a degreased surface and leave it to bond before loading it.

How do I look after the fabric pieces?
Mesh wash bags, drying racks, hampers and garment covers are made for repeated laundering. Rinse or wash them as the product page states, then let them dry all the way through before they go back in a cupboard, so nothing sits damp and starts to smell.

Are the sizes on the product page the real ones?
Yes. Dimensions, capacities and weights are given as the maker states them, in the units the maker uses, and we do not round them up. If a measurement matters for your shelf or your tub, check it before ordering and write to us if anything is unclear.

Are your products brand new?
Every item sold by Hoteljobsusa is brand new and ships in its original packaging. We do not sell returned, refurbished or display stock, and we do not offer gift wrapping.

Delivery

Where do you ship?
To all 50 U.S. states. We do not ship internationally at this time.

What does shipping cost?
Nothing. Standard shipping is free on every order within the United States, with no minimum order value. There is no expedited or express service.

How long will it take?
Orders are processed within 0-1 business days. Once the parcel is with the carrier, standard delivery usually takes 2-3 business days.

Can I follow the parcel?
Yes. A tracking number is emailed to you the moment the order is dispatched, and the carrier updates the tracking page at each stage.

Payment

Which payment methods can I use?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options available to you appear at checkout.

Is paying on this site safe?
Checkout is SSL-encrypted and handled by a PCI-DSS compliant processor. We never store full card details on our servers.

Returns and refunds

Can I send something back?
We accept returns for a manufacturing defect, damage in transit, or the wrong item arriving. Contact us within 30 days of delivery. Change-of-mind returns are not accepted, so please ask us anything you need to know before you order. If the fault is transit damage, report it within 72 hours of delivery with photos of the product, the outer box, the shipping label and the inner packaging, which is what lets us settle the carrier claim quickly.

How do I start a return?
Write to support@hoteljobsusa.com with your order number and a description of the problem, plus photos where they apply. We review return requests within 1-2 business days and send instructions if the request is approved. Return shipping on an approved return is paid by us.

When does the money come back?
Once the returned item has arrived and been inspected, the refund is issued to the original payment method within 3-7 business days. Your bank may take a little longer to show it on the statement.

Getting in touch

How do I reach a person?
Email support@hoteljobsusa.com or call +1 (440) 449-3962 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.