Refund and Returns Policy

Effective Date: October 07, 2026

This page sets out exactly when Hoteljobsusa takes a product back, what we need from you, and how quickly the money returns. Please read the eligibility section before ordering, because it is narrower than some stores and we would rather you knew in advance.

1. When a return is accepted

• Manufacturing defect. A flaw in the materials or the workmanship of the item.
• Damage in transit. The item left us sound and arrived broken.
• Wrong item received. What arrived is not what the order says.

2. When it is not

We do not accept returns for change of mind, for a colour or a size that turned out not to be what you pictured, or for any other matter of personal preference. Nor do we take back an item damaged by misuse, by fitting an adhesive or suction mount to an unsuitable surface, or by cleaning against the instructions supplied. If you are unsure whether something will suit, ask us before you order and we will answer honestly.

3. The window

Contact us within 30 days of the delivery date to open a return. Requests made after that cannot be processed.

4. Reporting transit damage

Damage in transit must be reported within 72 hours of delivery, with photographs of all four of the following, because the carrier claim depends on them:

• The damage to the product itself.
• The outer shipping box and the state it arrived in.
• The shipping label, readable in the photograph.
• The inner packaging and padding.

Please keep the box and the packing material until the claim is settled.

5. How to start a return

• Email support@hoteljobsusa.com with your order number and a description of the problem, attaching photographs where they apply.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send return instructions. Please wait for them; an item sent back unannounced cannot be traced to your order.
• Pack the item securely, with its original packaging and any accessories, and send it using the instructions provided.

6. Who pays the return postage

On an approved return — a defect, transit damage or a wrong item — we pay the return shipping. You will not be charged for sending back an item that qualifies.

7. Refunds

Refunds are issued to the original payment method used at checkout. We do not offer exchanges, replacements or store credit at this time; where an item qualifies, the order is refunded and you are free to reorder.

8. How long a refund takes

Once the returned item reaches us and has been inspected, the refund is processed within 3-7 business days. Your bank or card issuer may then take a few days more to show it on your statement, which is outside our control.

9. Cancelling an order

If you need to cancel, write to support@hoteljobsusa.com as quickly as possible. Orders move fast, and one already processed or handed to the carrier may not be cancellable; it would then be handled under the rules above.

10. Contact

• Email: support@hoteljobsusa.com
• Phone: +1 (440) 449-3962
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET